{"id":5110,"date":"2026-08-07T16:10:21","date_gmt":"2026-08-07T13:10:21","guid":{"rendered":"https:\/\/paintlessdentrepairtools.com\/?page_id=5110"},"modified":"2026-10-30T10:33:35","modified_gmt":"2026-10-30T07:33:35","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/paintlessdentrepairtools.com\/es\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"
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Returns & Refund Policy<\/h1>\n

Paintless Dent Repair Tools | Customer Satisfaction & Consumer Protection<\/p>\n<\/div>\n\n

At Herramientas para la reparaci\u00f3n de da\u00f1os sin pintura<\/strong>, operated by MASDASH B\u0130L\u0130\u015e\u0130M SANAY\u0130 VE T\u0130CARET L\u0130M\u0130TED \u015e\u0130RKET\u0130<\/strong>, we are committed to providing professional PDR tools and reliable customer support worldwide.<\/p>\n\n

This policy explains our return, refund, damaged product and warranty procedures. Mandatory consumer protection rights under applicable law always take precedence.<\/p>\n\n

1. Returns & Right of Withdrawal<\/h2>\n\n
\n14-Day Withdrawal Period for Eligible Consumers<\/strong>\n

Eligible consumers, including consumers protected by applicable European Union distance-selling rules, generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.<\/p>\n<\/div>\n\n

To exercise your right of withdrawal, please send a clear statement of your decision to info@doctorpdrtools.com<\/a> before the applicable withdrawal period expires.<\/p>\n\n

After notifying us, you must send the goods back within 14 days. Please include your order number and return the product with its accessories and original packaging where reasonably possible.<\/p>\n\n

For a change-of-mind withdrawal, customers are responsible for the direct cost of return shipping where permitted by law and where this obligation has been properly disclosed before purchase. For products that cannot normally be returned by post, applicable law may require a return-cost estimate before purchase.<\/p>\n\n

2. Refunds<\/h2>\n\n

For valid statutory withdrawals, we will reimburse the payments required by applicable law, including standard outbound delivery charges where applicable. Additional costs arising from a customer’s choice of a more expensive delivery method may be excluded where legally permitted.<\/p>\n\n

Refunds will be processed without undue delay and within 14 days after we are informed of a valid withdrawal, subject to applicable legal rules. Where permitted, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.<\/p>\n\n

Refunds will normally be issued using the original payment method unless another method is expressly agreed, without additional reimbursement fees.<\/p>\n\n

3. Product Condition & Exceptions<\/h2>\n\n

Customers may inspect and handle products to establish their nature, characteristics and functioning.<\/p>\n\n

Where legally permitted, any reduction in value caused by handling beyond what is necessary may be reflected in the refund.<\/p>\n\n

Certain products, including clearly personalized or custom-made goods, may be excluded from the statutory withdrawal right where an applicable legal exception exists.<\/p>\n\n

Products purchased during a sale or promotional campaign are not automatically excluded from statutory consumer return rights.<\/p>\n\n

4. Damaged, Defective or Missing Products<\/h2>\n\n

We carefully inspect and package orders before dispatch. However, shipping damage or missing items may occasionally occur.<\/p>\n\n

If your order arrives damaged, defective or incomplete, please contact us as soon as possible and provide:<\/p>\n\n